Your privacy is important to us. This privacy policy explains how we collect, use, store, and protect your personal information when you use our website and services. By using our website (https://www.holidaywithyourdogs.co.uk), you agree to the collection and use of information in accordance with this policy, and in conjunction with our standard Terms and Conditions.
We are Holiday With Your Dogs, a UK-based specialist holiday accommodation service. As a sole operator, we maintain strict privacy practices in handling all customer information and act as the data controller for any personal information you provide to us. We can be contacted via email at mail@holidaywithyourdogs.co.uk
This Privacy Policy covers:
Under UK data protection law, we must have a ‘lawful basis’ for collecting and using your personal information. Here are the lawful bases we rely on:
When you make a booking with us, we process your data to fulfill our contract with you. This includes:
We are required by UK law to keep certain records for a minimum of 6 years:
Note: This data cannot be deleted upon request during the legally required retention period (minimum 6 years).
We process some data based on our legitimate business interests:
We only rely on consent for:
You can withdraw your consent for marketing at any time using the ‘unsubscribe’ link in our emails, or by contacting us directly.
When you make a booking, our booking system collects:
We collect:
For card payments:
For bank transfers:
Processes and delivers automated emails on our behalf regarding:
Under UK data protection law, you have important rights regarding your personal information. You can find out more about these rights on the ICO’s website.
You can request an electronic copy of certain personal data you’ve provided to us directly
To exercise any of these rights, please contact us using the details below. We will respond within one month. Some exemptions may apply, particularly regarding information that we must keep to comply with legal obligations.
We ensure that:
We maintain strict privacy practises when accessing these platforms and handling customer communications.
Our website uses a limited number of cookies to improve your browsing experience. A cookie is a small text file stored by your browser on your device.
You cannot opt out of these cookies as they are necessary for the site to work.
If declined, some features like maps may not be available
A few necessary third-party services on our website also use cookies:
We use CookieYes to manage cookie consent on our website. You can control your cookie preferences through the cookie banner that appears when you first visit our site.
We do NOT use cookies for:
For more information about specific cookies used on our site, please refer to our cookie banner or contact us.
We may update this privacy policy occasionally. Any significant changes will be communicated to you via email or a notice on our website.
For any privacy-related queries or to exercise your rights, please contact:
Holiday With Your Dogs
Email: mail@holidaywithyourdogs.co.uk Telephone: 07399 494 164
If you are unhappy with how we handle your personal information, you can contact us directly or lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Website: https://ico.org.uk/make-a-complaint/
Updated February 2025
2025 Holiday With Your Dogs. Unauthorised use or reproduction of this content is prohibited.